Emotional intelligence also known as emotional quotient (EQ) refers to the ability to perceive, control and evaluate your emotions in a positive way in order to relieve stress, communicate effectively, empathize and resolve conflicts. This entails being able to perceive other people’s emotions accurately and acting accordingly. Emotional intelligence can be applied in many areas and in infinite situations. Emotional intelligence can help you at work and at school as well as in your personal life, it can help you achieve both personal and career goals.
Characteristics of the highly emotionally intelligent
Self-aware
Emotionally intelligent individuals are capable of identifying and understanding what they are feeling, labeling said feelings and managing their emotions. They know which experiences elicit which emotions and have learned how to deal with the emotions elicited.
Self-controlled
A person with high emotional intelligence is able to regulate their emotions appropriately. They do not make hasty decisions without considering the consequences or the implications that may be brought about. They are not impulsive, they think before they do.
Empathetic
The emotionally intelligent are able to recognize and understand the emotions of others. They are able to put themselves in others’ shoes and change their emotions to match the mood of the other person. They acknowledge and respect the feelings of others even during disagreements. Even during disagreements they refrain from making comments that are hurtful, belittling or undermining.
Motivated
These individuals are motivated to improve and achieve their goals, are ready to take on opportunities and are optimistic and resilient. This includes having intrinsic motivation and being able to manage time and prioritize activities and tasks accurately.
Socially skilled
They are great communicators, good listeners and good at mitigating conflict. They make everyone around them feel valued and at ease. An emotionally intelligent person may help diffuse tension by making a joke or giving a compliment. They are seen as charismatic, trustworthy and attractive. They are able to work effectively in teams and even be leaders of said teams.
Being emotionally intelligent has many benefits and we should all strive to improve on our Emotional Quotient (EQ).
By Monica Musyoka,
Hospital Psychologist.
Chiromo Hospital Group
